Questions about products

To select the correct size of any of our products on our Web site, you must simply go the page of the product that you are interested in purchasing and scroll down to the description.

The sizes are indicated in the description of the product. Use the reference of the measurements, the breeds are just an indications; we also tell you how to take the measurements in order to select the right size.

If you have any doubt between the choice of two sizes read the description to select the correct size.

For braces in neoprene (for eg. knee, elbow, hock, carp, hip braces, etc.) there is always a certain margin due to the elasticity of the material itself, however, it is important to take the correct measurements as specified and follow the instructions for the size choice.

To know how much the wheelchair for dogs costs, just go to the wheelchair page on our Website and in the drop down menu on the right enter the weight of the dog and the distance from the ground to the groin.

The price will change automatically once this information is inputted.

To know the total price with the shipment included, please just add the wheelchair to the cart and proceed to finalize the order.

Add your delivery address and details and the web page will calculate the various shipping costs available.

Yes. The wheelchair does not stop the dog from doing all his physical needs. The dog gets used to doing them with the wheelchair on and standing up.

The wheelchair for dogs is completely adjustable.

We have different sizes that depend from the weight of the dog basically.

To select the correct one, go to our wheelchair web page and in the drop down menu on the right enter the weight of the dog and the distance from the ground to the groin.

You don't need to worry about anything else, we will ship you the wheelchair that will adapt to your dog's size based on the indication you have made.

Yes!

You can rent the wheelchair for your dog all other Europe. The rental is per month.

To rent you must pay:

1- A deposit. This varies on the basis of the weight of the dog (150 € - 200 € - 250 €), please check here.

2- A monthly rent. This varies on the basis of the weight of the dog (64,90 € - 79,90 € - 89,90 €), please check here.

To carry out the renting order you must first pay the deposit together with the first month's rent by telephone (we speak Spanish, Italian, English).

When you want to stop renting the wheelchair you must send us an email and return it clean with all accessories to the following address:

Ortocanis

Eduard Marquina 15, local

08911 Badalona (España)

You can ship it back with any courier.

Once we receive the wheelchair back and verified all the parts, we will send you an email notification and refund the deposit in the following working days.

The wheelchair for dogs is used when the dog has difficulty in walking or standing still during normal activity.

One thinks that it should be used only when the dog has completely lost the mobility of its hind legs, but this is not true at all.

The wheelchair is often used for rehab, thanks to the fact that it sustains the weight of the dog and leaves the legs free to move them without sustaining its own weight.

Thus the muscles of the legs continue to work and to be used without muscle mass loss.

The wheelchair allows the dog to be autonomous and independent, not like the harness that needs someone to help the dog walk.

The wheelchair has accessories to support or not the back legs, depending on the heat. It can be used both in cases of partial mobility (when the dog has difficulty in standing up and walking) or in cases of total loss of mobility and the dog simply drags his/her legs.

We send specific instructions on how to assemble the wheelchair in our package.

Should you need further help go to our video in Youtube “How to assemble the wheelchair".

To begin with, it is important to know what the dog's problem is. Depending on the affected area or limb, we will choose one harness or another.

We have different types of harnesses:

For the hind legs:

In this case, the most used harness to hold the hip part is the support harness for dogs, which is very simple and easy to use thanks to its versatility and adjustability. It is used to help the dog support its weight to be able to walk, go up or down stairs or get into the car.

For the front legs:

Ruffwear harnesses, such as the "Web Master" harness and all harnesses of this brand are recommended to help a dog with mobility problems in the front legs. The support harness can also be used for the front limb.

For the whole body:

In case the dog needs more general support, it is advisable to use full harnesses, i.e. for both back and front legs. In this case you can opt for the Full Body Harness.

The support band is the ideal option in cases where we do not want to interfere with the dog's hip or groin area, and we need a more focused support as it supports the dog in the abdominal area.

You will find the instructions on the same web page of the product, just by scrolling down to the description.

It may also be that they come with the product if it is wheelchairs or electronic material.

Remember to make a gradual introduction of the orthoses, that is, use it for a few minutes the first day and thoroughly review the area of ​​the body in contact with the dog to rule out possible friction with the material.

If the size is correct little by little the dog will adapt and we can lengthen the treatment period. In general, orthoses are recommended to be worn about ten minutes before and for the duration of the walk. And always under our supervision.

We advise you to introduce any kind of product gradually. In the first few days you should check for skin reactions or redness. We use soft materials to reduce rubbing to the minimum.

In the case of any kind of lesion or wound you should remove the product and wait for the wound to be fully healed.

For braces, it is advisable to put them on ten minutes before taking the dog for a walk so that the neoprene warms up, and keep it on for up to ten minutes after returning home.

Yes!

The product should be hand-washed in cold water to guarantee a long life.